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How win1 Handles Your Personal Data

At win1, we take the privacy of your account data seriously — this page explains exactly what we collect, why we collect it, and how you can request…

Data Collected With ConsentYour Rights, Clearly StatedSecure Account StorageNo Third-Party Sale of DataIndia-Region Policy

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What This Privacy Policy Covers

win1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data you share when you open an account or use win1's services, where permitted under applicable Indian law. We collect your name, contact details, and payment-method identifiers — such as your UPI handle, Paytm mobile number, or PhonePe-linked account

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— solely to process transactions and verify your identity. We do not sell, rent, or trade your personal data to advertisers. Data is retained only as long as your account is active or as required by applicable law. You may request a full copy of the
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data we hold on you, or ask us to delete it, by contacting our support team. Any changes to this policy will be communicated to you via the email address registered to your account before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about how win1 stores or uses your personal data, or if you want to exercise any of your rights under this policy, our dedicated privacy support team is…

Email Support Send your privacy-related request to our support email. Include your registered account email so we can locate your data record and respond within 72 hours on business days.

Live Chat Start a live chat session directly on win1.today. Our agents can raise a formal data request on your behalf and provide a reference number you can track through to resolution.

Help Centre Form Submit a structured data-rights request via the Help Centre form on our site. This route is suited to deletion requests, data-export requests, and corrections to inaccurate account details.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

win1 applies account-level security controls and data minimisation practices to keep your personal information safe.

Data Handling

Personal data you provide — name, email, UPI handle, Paytm number — is stored on encrypted servers. We access this data only when processing your account actions or responding to a verified support request from you.

Cookie Usage

We use essential cookies to keep you logged in and session cookies to remember your lobby position. Analytics cookies are only activated after you acknowledge our cookie notice on your first visit to win1.today.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We never store your UPI PIN or Paytm passcode — payment authentication happens entirely within the respective payment provider's secure environment.

Retention Period

We keep your account data for as long as your account remains open. If you request account closure, non-transactional personal data is deleted within 30 days, subject to any statutory retention obligations under Indian law.

Who Has Access

Access to your personal data inside our organisation is limited to staff whose job functions require it — account verification, payment processing, and fraud prevention. Third-party processors we use are bound by strict data-processing agreements.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your record entirely. Submit your request via Live Chat or the Help Centre form and we will act on it within 72 business hours.

Common Questions About Your Privacy on win1

The questions below cover the rights you hold under this policy, how to exercise them, and how we handle specific data categories such as payment identifiers and device data. If your question is not listed here, reach out via Live Chat or email and our team will reply within one business day.

We collect your name, email address, mobile number, and the payment-method identifiers you use — such as your UPI handle or Paytm-registered number. We also log device type and session data to protect your account from unauthorised access.

We do not sell or rent your data to advertisers or data brokers. We share data only with payment processors like UPI, Paytm, and PhonePe to complete your transactions, and with identity-verification partners where required by law.

Non-transactional personal data is deleted within 30 days of account closure. Transaction records may be retained longer if Indian law requires it. You will be informed of any statutory retention period that applies to your account at the time of closure.

Yes. Submit a data-export request through the Help Centre form or via Live Chat. We will compile and send a structured export of your account data to your registered email address within 72 business hours of receiving your verified request.

Contact us via email or the Help Centre form and state clearly that you want your data deleted. We will process the request within 30 days, confirm deletion by email, and note any records we are legally required to retain and for how long.

We use essential session cookies that are required for the platform to function, plus optional analytics cookies. You can decline analytics cookies through the cookie notice that appears on your first visit, or adjust settings later via your browser preferences.

Contact our privacy support team immediately via Live Chat or email. Provide your account email and a description of the concern. We investigate all data-misuse reports and will respond with findings or a resolution plan within five business days.

How win1 Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Information

Data Handling

Cookie Usage

Account Security

Retention Period

Who Has Access

Requesting Changes

Common Questions About Your Privacy on win1

01 What personal data does win1 collect when I open an account?

02 Does win1 share my data with third parties?

03 How long does win1 keep my personal data after I close my account?

04 Can I request a copy of all the data win1 holds on me?

05 How do I ask win1 to delete my personal data?

06 Does win1 use cookies, and can I control them?

07 What should I do if I think my data has been used incorrectly?

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